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| Service Type | Performance Metric | Competitor A | Competitor B | Your Service |
|---|---|---|---|---|
| Customer Support | Response Time (hrs) | 2 | 3 | 1 |
| Service Availability | Uptime (%) | 95 | 92 | 99 |
| User Satisfaction | Satisfaction Score (1-10) | 7 | 6 | 9 |
| Response Quality | Resolution Rate (%) | 85 | 80 | 90 |
| Feedback Handling | Feedback Implementation Rate (%) | 70 | 65 | 75 |